Shipping Policy

1.Global Warehouse: Ships Worldwide
We will choose the below shipping method according to your shipping address.
We do a free shipment（for Columbia/Brazil /some South American countries are not working, before place an order please check with us）
UPS 5~10 BUSINESS DAYS
DHL 5~10 BUSINESS DAYS
FedEx 5~10 BUSINESS DAYS
EMS. 8~15 BUSINESS DAYS
For Europe customers we use TPD/DPD shipment which is tax and duty-free for customers, the shipping time is roughly takes 2weeks
Tax and duty-free countries scope as below
A:Austria
B:Belgium, Bulgaria
C:Croatia, Czech Republic
D:Denmark
E:Estonia
F:Finland, France
G:Germany, Greece
H:Hungary
I:Italy, Ireland
L:Latvia, Luxembourg, Lithuania
M:Malta
N:Netherlands
P:Poland, Portugal
R:Romania
S:Slovenia, Spain, Sweden
U:United Kingdom
2.TAX, DUTY free countries:
Tax and duty-free to North America /Australia/New Zealand/Japan/South Korea/Singapore/Malaysia/the Philippines/Thailand/Taiwan/ Hongkong/ United Arab Emirates/Turkey
Canada will be got $50~70 fee according to our history record.

3.Order lead time：
The product availability can be viewed on the “Overview” of the buying option area. If the item is in stock it will typically ship within 3 business days. Not-in-stock items typically require 5~7 business days to ship.
4.Do inspect the package when you sign
1. When you receive a package, it is best to open it up and check for damage before signing for it. Inspect the rims/wheels carefully for damage, especially if the box looks like it has been handled roughly during transit. If there is no damage, then it is okay to sign for the product. However, if there is damage you need to report this on the delivery slip. Alternatively, refuse the shipment and it will be returned back to TUFFCYCLE, We will re-arrange the shipment within 10 business days after receiving the returned package. If you sign for the package and do not report any damage then there is no recourse we can have against the delivery company and, unfortunately, you would be responsible for purchasing any replacement product.
2. If you did not inspect the product upon receipt but the product was significantly damaged, please contact us within 7 days after signing and keep the original waybill, packing boxes etc. The return request needs to be made by the customer. The shipping company will provide customer compensation number. Please inform us of the compensation number for delivery tracking.